Question 1

What types of hair systems do you offer?

Accepted Answer

We offer a comprehensive range including men’s hair systems (lace, skin, mono, and hybrid bases), women’s hair systems, wigs and toppers, hair extensions, and professional supplies. All products are made with 100% human hair.

Question 2

What’s the difference between lace, skin, and mono bases?

Accepted Answer

Lace bases (French/Swiss) are breathable and lightweight with natural hairlines. Skin (thin poly) bases are ultra-thin (0.03–0.08mm) and virtually undetectable. Mono (monofilament) bases are durable with natural-looking knotted construction. Hybrid bases combine multiple materials for the best of each.

Question 3

What hair types do you use?

Accepted Answer

We use premium human hair including Indian Remy, Chinese virgin, and European hair. Each type has unique characteristics for texture, durability, and styling versatility.

Question 4

How long does a hair system last?

Accepted Answer

Depending on the base type and maintenance, most systems last 3–6 months with daily wear. Mono and hybrid bases tend to last longer, while ultra-thin skin bases are more delicate but offer the most natural appearance.

Question 5

How do I get pricing?

Accepted Answer

Contact us via the enquiry form on any product page or email hello@truehair.co.nz. We offer competitive wholesale and retail pricing.

Question 6

Do you offer wholesale pricing?

Accepted Answer

Yes, we offer wholesale pricing for salons and hair professionals. Contact us for bulk pricing and trade account setup.

Question 7

Can I order custom hair systems?

Accepted Answer

Yes, we can customise base type, size, hair colour, density, length, curl pattern, and more. Custom orders typically take 6–8 weeks.

Question 8

What colours are available?

Accepted Answer

Most systems are available in 50+ colours from our colour ring. We can also colour match from samples.

Question 9

Where do you ship?

Accepted Answer

We ship throughout New Zealand and internationally. Most stock items ship within 1–2 business days.

Question 10

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unused products in original packaging. Custom orders are non-refundable.

Question 11

How long does shipping take?

Accepted Answer

Within New Zealand: 2–5 business days. Australia: 5–10 business days. International: 7–14 business days.

Question 12

How do I maintain my hair system?

Accepted Answer

Regular washing with sulphate-free shampoo, conditioning, and proper adhesive maintenance. We recommend professional servicing every 4–6 weeks.

Question 13

What adhesives should I use?

Accepted Answer

We stock Walker tape and liquid adhesives. The best choice depends on your base type, skin sensitivity, and lifestyle. Check our Hair System Supplies category.

Question 14

Can I swim or exercise with a hair system?

Accepted Answer

Yes, with proper adhesive application. We recommend waterproof adhesives for active lifestyles.

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