1. Introduction
True Hair ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truehair.co.nz and make purchases from us.
2. Information We Collect
Personal Information
When you place an order or create an account, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely via Stripe; we do not store your card details)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send promotional communications (only with your consent; you can opt out at any time)
- Improve our website and products
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your data with:
- Payment processors (Stripe) to securely process transactions
- Shipping carriers to deliver your orders
- Analytics providers (e.g., Vercel Analytics) to understand website usage
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment providers.
6. Cookies
We use essential cookies to enable core website functionality (such as your shopping cart). We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
To exercise these rights, contact us at hello@truehair.co.nz.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: hello@truehair.co.nz
- Phone: +64 9 123 4567
- Location: Auckland, New Zealand